DELIVERY & RETURNS POLICY
Thank you to everyone who are ordering products online and those calling us. We are super busy trying to take all your orders and get them to you as quickly as possible.We are now back to normal and have now extended our bulky item delivery further across the UK.Small items can de delivered to most UK addresses with dispatch within 24 hours via Royal Mail. This is fixed at £8.40 and FREE for all small item orders over £150.
With the extension of our HIABB equipped trucks we can now delivery more of your bulky items such as gates, decking, fencing and sleepers and much more.
Our shipping calculator uses your delivery postcode to work out the costs to ship to you. Please use this to work out the exact amount for your order.
We also offer the ability to request a delivery date and time slot (morning or afternoon) to some postcodes. Currently ST and DE only for now. You can do this on the Checkout page under the Shipping and Delivery section.
We can also use What 3 Words to determine your exact location for your delivery. Our drivers are able to use your What3Words address to deliver your order to you. Please enter this too on the Checkout page.
Delivery slots are available Monday-Friday (excluding bank holidays). Saturday delivery can be arranged at extra cost, however please contact our team on 01538 753184 to discuss further.
If you are unable to complete your order online and would like to place a sizeable order please call our sales office on 01538 753184 as alternative delivery options may be available.
We will make every effort to deliver on the agreed date, but if for any reason we are unable to deliver then there will be no liability whether in damages or otherwise for delay of whole or any part of the goods ordered arising from any cause whatsoever.
Delivery by the company shall be conditional upon access free from encumbrances and good roads being available to the delivery vehicles to the place of delivery.
The company will not accept any liability for damages to property caused during delivery.
If the company, or its agent cannot gain access to the delivery address then additional costs may be incurred. Deliveries are made using large vehicles and it is the customers responsibility to inform the company if there may be an access problem.
This above action must be completed before 2.00 pm on the day prior to delivery. E-mail confirmation of orders also request the customer to contact the company if a delivery problem may occur. A list of likely problems are also enclosed on the e-mail confirmation.
Some delivery vehicles use tail lift offloading, and others HIAB lifts and it must be emphasised that the delivery vehicle must be able to park in an area where the delivery is to be made.
A pallet trolley may then used to manoeuvre the products off the tail lift to the kerbside delivery point, the trolley can only be manoeuvred on a smooth level surface such as concrete, tarmac or paving (not gravel).
The customer, or somebody appointed by the customer, should be at the delivery point to accept the delivery. The company will confirm the outcome by e-mail. In such cases that delivery, in the opinion of the company is not possible, then the company reserves the right to cancel the order.
Small Item or Bulky/Large Item Delivery
Unfortunately, we are not able to offer a nationwide delivery service on our bulky items, however if you would like to place a sizeable order please call our sales office on 01538 753184 as alternative delivery options may be available.
We endeavour to post out your small goods the same day they are ordered; however in busy periods this can take a little longer.
UK Orders (other than local)
- Standard UK delivery for small items is £7 + VAT
- Smaller items are posted Tracked 48 with Royal Mail and usually take 1-4 days from point of order to arrive
- Bulky or multiple items delivery is from £10 + VAT to most postcodes.
Bulky or Large Item Delivery
- We have amended all our bulky item delivery charges with many more postcodes included in our £10+VAT areas.
- Please use the shipping calculator on the Checkout pages to work out your charges to your area.
- We do not at this time deliver outside the UK but please contact us for special orders.
Please see our Terms and Conditions for our full delivery policy.
The following is a quick guide to our returns policy:
If you are not delighted with your purchase you have the right to cancel within 14 days of your purchase, or 14 days from the receipt of the goods (whichever is longer).
In all cases of returns, please email us first to tell us about the issue. If you receive goods which are faulty, or not as ordered, we will give you the option of a refund or replacement, and we will pay for the return costs of the faulty goods.
If you simply change your mind, then we will still refund the purchase price provided you return the goods in an ‘as new’ condition, with all packaging and instructions. You will be responsible for the cost of returning unwanted items, and you should use a tracked or signed for service to do this.
In very rare circumstances our suppliers may charge us a restocking fee for goods we don’t normally hold. If you have simply changed your mind and return an item, we may pass on this cost in rare circumstances.
- You have 14 days to return a non-sale item to us; items must be in their original packaging, unworn and not damaged. A full refund or exchange will be given.
- You have 14 days to return a sale item to us for a full refund; items must be in their original packaging, unworn and not damaged. A full refund or exchange will be given.
- We offer an extended period of returns at Christmas for goods purchased as Christmas presents. Last return date for Christmas presents is January 14th.
- You must make your own arrangements to return goods to us and all postage costs are to be covered by you unless the goods are deemed faulty