DELIVERY & RETURNS POLICY
Thank you to everyone that are ordering products online and those calling us. We are super busy trying to take all your orders and get them to you as quickly as possible.
We are however experiencing unprecedented demand and coupled with some supply deays we are unable to guaranteee that your order will ship as fast as normal. We anticipate a delay of 7-10 days before we can ship your order. This may change and we wll be in touch with you to confirm delivery.
We promise we are trying very hard to process your orders. Orders placed online will be processed and we will call you re your delivery or collection time.
Our large items delivery continues to all postcodes including ST, NG, DE, WS, CW. Small items can de delivered to most UK addresses.
Due to the unprecedented nature of the current situation we have made changes to how we can deliver your products. We are only able to accept orders for pre-arranged no contact collection at your yard or for pre-arranged deliveries. The yard will be open between 09.00 and 14.00 hrs from Monday 30th March for local animal and farm supplies only.
Please do not just turn up at our store, you will be turned away. We are open only for prearranged no contact collections or prearranged deliveries. We will call you to arrange your collection slot.
Thank you for your support at this difficult time.
Delivery slots are available Monday-Friday (excluding bank holidays). Saturday delivery can be arranged at extra cost, however please contact our team on 01538 753184 to discuss further.
Unfortunately, we are not able to offer a nationwide delivery service on our bulky items, however if you would like to place a sizeable order please call our sales office on 01538 753184 as alternative delivery options may be available.
We will make every effort to deliver on the agreed date, but if for any reason we are unable to deliver then there will be no liability whether in damages or otherwise for delay of whole or any part of the goods ordered arising from any cause whatsoever.
Delivery by the company shall be conditional upon access free from encumbrances and good roads being available to the delivery vehicles to the place of delivery.
The company will not accept any liability for damages to property caused during delivery.
If the company, or its agent cannot gain access to the delivery address then additional costs may be incurred. Deliveries are made using large vehicles and it is the customers responsibility to inform the company if there may be an access problem.
This above action must be completed before 2.00 pm on the day prior to delivery. E-mail confirmation of orders also request the customer to contact the company if a delivery problem may occur. A list of likely problems are also enclosed on the e-mail confirmation.
Some delivery vehicles use tail lift offloading, and others Hi-Ab lifts and it must be emphasised that the delivery vehicle must be able to park in an area where the delivery is to be made. A pallet trolley may then used to manoevre the products off the tail lift to the kerbside delivery point, the trolley can only be manoeuvred on a smooth level surface such as concrete, tarmac or paving (not gravel).
The customer, or somebody appointed by the customer, should be at the delivery point to accept the delivery. The company will confirm the outcome by e-mail. In such cases that delivery, in the opinion of the company is not possible, then the company reserves the right to cancel the order.